Help centre

Where is my parcel?

Enter the 14-character tracking code from your confirmation email on the home page. Tracking updates appear within four hours of collection.

My shipment is held at customs

Freight shipments above CHF 1,000 in declared value need a commercial invoice. Reply to your booking email with the invoice attached and clearance usually completes within two working days.

Changing a delivery address

A destination address can be changed once, while the shipment status is still In transit. Contact support with the tracking code and the new address.

Delivery attempted but nobody was home

The courier reattempts on the next working day. After three attempts the parcel returns to the origin depot.

Claiming for a damaged parcel

Report damage within 14 days of delivery. Keep the packaging — the claim needs photographs of both the outer box and the contents.

Still stuck?

Email support@meridianparcel.com with your tracking code and we will reply within one working day.